Shipping & Delivery Policy
TORQ. ART is committed to delivering orders with the highest level of care and quality, according to the following terms:
🚚 Shipping Carrier
Orders within Saudi Arabia are shipped via Aramex.
⏱️ Shipping Time
Production time varies depending on the product type, level of customization, and whether the item is ready-made or custom-made. You may contact us for an estimated timeframe.
Once production is completed — or if the product is already available — shipping typically takes between 2 to 5 business days. Delivery times may vary depending on the customer’s location and the shipping carrier.
💰 Shipping Costs
Shipping costs are calculated based on the package weight, size, and shipping carrier used. The final shipping fee will be displayed before completing the payment process.
📦 Shipment Tracking
Once the order has been shipped, the customer will receive a tracking link from the shipping company to monitor the shipment status until delivery.
⚠️ Shipping Delays
If any delays occur beyond the store’s control, the customer will be notified as soon as possible with updates regarding the situation.
📌 Important Notes
